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We Are Here To HelpVolunteer Program Overview

The Volunteer Program at the City of Dallas was started in April of 2005. As a city department, the Department of Aviation’s programIt was implemented at Dallas Love Field in October 2005. The Aviation Department’s Volunteers are called Love Helpers.

Love Helpers provide information to passengers such as way-finding (where is baggage claim, security check-in, parking garages, etc.), transportation choices, and serve as the first line personnel for security issues.

Volunteer Job Description

Review the Volunteer Job Description.

Volunteer Application

Submit a Volunteer Application.

Ask Me I Can HelpFrequently Asked Questions

Where are the bathrooms?
How do I get a taxi or shuttle?
How do I rent a car?
What restaurants are inside the concourse?
How do I get to the gates?
Where is the ATM machine?
Where are the pay phones?
Does the parking garage take credit cards?
Where is the TSA office?
How do I get to DFW?
Where do I meet arriving passengers?
Where is lost and found?
Where is the Pet Relief Area?

Directions to Volunteer Office

The Aviation Administration Office is located at the 8008 Herb Kelleher Way in the terminal on the 2nd floor. Take Cedar Springs Road to Herb Kelleher. Park in Parking Garage B. You will see signage that reads Lost and Found / Customer Service.

Contact Us/Request Information/Join The Team

City of Dallas Aviation Department
Volunteer Coordination

Please complete this form if you wish to obtain information about the Love Helper Volunteer Program. Please complete all contact information.

Join Our TeamMission Statement/Objectives
Mission Statement for "Love Helpers" at Dallas Love Field Airport

Commitment to the public good; respect for the value and dignity of all individuals; accountability to the public; truthfulness; fairness and responsible; to conduct himself or herself and to operate with integrity in a manner that merits the trust and support of the public; to uphold all applicable laws and regulations; to treat others with respect; to carefully consider the public perception of personal and professional actions and the effect such actions could have, positively or negatively, on the airport’s reputation both in the community and elsewhere. To be readily available to assist by providing guidance and answering questions. To consistently plan, coordinate and organize events that are meaningful morale boosters.


  • Badging (Re-badging; As needed)
  • Conference Room Activities (After hours/weekends; As needed)
  • Tours (As needed)
  • Holiday activities (As needed)
  • Information Desk (Daily)
  • Baggage Claim (Daily)
  • Administration Office (As needed)

Lost in Love Volunteer Training

Love Helpers must attend three training sessions held on weekdays only. Training sessions are offered quarterly each year. Trainings consist of departmental policies and procedural changes, airport improvements, operational aspects of the airport, tours. A training manual is provided that includes all pertinent location information, emergency procedures, contact numbers, airline information and airport services.

Love Helpers may attend all departmental trainings, functions and are recognized semi -annually for their accomplishments.

Volunteer Perks

For volunteering 4 hours Minimum per week, we offer you:

  • Free Parking While Working or Traveling
  • Quarterly Lunches
  • Biannual Recognition
  • Uniforms

For More Information
Call 214-671-9416 (or) Visit www.dallas-lovefield.com